Carpet Cleaners SE8 Terms and Service Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SE8 provides professional cleaning services to residential and commercial customers. By placing a booking, you agree to be bound by these Terms and Conditions, which apply to all services carried out by us or on our behalf within our service area.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means Carpet Cleaners SE8, the provider of cleaning services.
1.2 Customer means the individual or organisation booking or receiving the services.
1.3 Premises means the property or location where the services are to be carried out.
1.4 Services means any carpet, upholstery, rug, hard floor or related cleaning services provided by the Company.
1.5 Agreement means the contract between the Company and the Customer incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides professional cleaning services including carpet cleaning, rug cleaning, upholstery cleaning and related treatments as agreed at the time of booking.
2.2 The exact scope of work, including areas to be cleaned, type of treatment and any additional services, will be confirmed at the time of booking or during the pre-service inspection at the Premises.
2.3 The Company reserves the right to decline to provide certain services if, in its reasonable opinion, the work cannot be carried out safely, may cause damage, or would be ineffective due to the condition of the carpets, flooring or furnishings.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted communication channels as advertised from time to time.
3.2 When making a booking, the Customer must provide accurate information regarding the Premises and the required services, including but not limited to property type, number and size of rooms, type of carpets or fabrics, level of soiling and any known issues such as stains, odours or damage.
3.3 The Company may provide an estimate based on the information supplied. This estimate is not binding if the actual condition or size of the Premises differs materially from the description given at the time of booking.
3.4 A booking will be considered confirmed only when the Company has acknowledged the booking and, where applicable, received any required deposit or pre-payment.
3.5 The Customer must ensure that a responsible adult is present at the Premises at the agreed start time, or that the Company has secure access arrangements. The Customer is responsible for providing access and for complying with any building regulations or access requirements.
4. Prices, Estimates and Quotes
4.1 Prices are usually quoted based on the information provided by the Customer and are subject to change if that information is found to be inaccurate or incomplete.
4.2 Where a fixed quote is provided following an on-site inspection, that quote will remain valid for the period stated by the Company at the time of issue, or if no period is stated, for 30 days.
4.3 The Company reserves the right to amend the price if additional work is requested or required, or if the Company encounters unexpected conditions such as severe soiling, infestation, hazardous materials or restricted access.
4.4 All prices are exclusive or inclusive of any applicable taxes as expressly stated at the time of booking. The Customer is responsible for any applicable taxes or levies that may apply to the services.
5. Payments and Deposits
5.1 Payment terms will be communicated to the Customer at the time of booking. The Company may require full payment in advance or a deposit to secure the appointment.
5.2 Where payment is not made in advance, payment is due immediately upon completion of the services at the Premises, unless the Company has agreed alternative credit terms in writing.
5.3 Payments may be made by the methods accepted by the Company from time to time. The Customer is responsible for ensuring that funds are available and that any payment details provided are correct.
5.4 If payment is not received when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including legal costs and collection agency fees.
5.5 The Company may refuse to commence or continue work if required deposits have not been paid or if previous invoices remain outstanding.
6. Customer Obligations
6.1 The Customer must ensure that the Premises are safe and accessible for the Company’s operatives, including adequate lighting, electricity and running water.
6.2 The Customer is responsible for moving fragile, valuable or easily damaged items prior to the arrival of the Company’s operatives. This includes ornaments, electronics, small furniture and personal belongings.
6.3 Heavy furniture and large items may be moved at the discretion of the Company’s operatives where it is safe and reasonable to do so. The Company is under no obligation to move heavy or delicate items such as pianos, large wardrobes, aquariums or similar.
6.4 The Customer must inform the Company of any known issues that may affect the service, including pre-existing damage, loose fittings, weak seams, colour instability, prior treatments, or previous water damage.
6.5 The Customer must keep children and pets away from the working areas for the duration of the visit and until carpets or upholstery are fully dry and safe to use.
7. Cancellations, Rescheduling and Access
7.1 The Customer may cancel or reschedule a booking by giving the minimum notice period specified by the Company at the time of booking.
7.2 If the Customer cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be deducted from any deposit paid or invoiced to the Customer.
7.3 If the Company is unable to gain access to the Premises at the agreed time due to the Customer’s act or omission, including absence of keys or refusal of entry, this may be treated as a late cancellation and subject to a cancellation charge.
7.4 The Company may cancel or reschedule a booking if affected by events beyond its reasonable control, such as severe weather, staff illness, transport disruption or equipment failure. In such cases, the Company will offer an alternative appointment date and will not be liable for any resulting loss.
8. Service Delivery and Results
8.1 The Company will exercise reasonable skill and care in providing the services and will use equipment and products deemed appropriate by its operatives.
8.2 While the Company will endeavour to achieve the best possible results, it does not guarantee the complete removal of all stains, odours, marks or discolouration. The effectiveness of cleaning is influenced by the age, type and condition of the carpet or fabric and any previous treatments or damage.
8.3 Drying times stated are estimates only and can vary depending on ventilation, temperature, humidity, fibre type and other conditions at the Premises.
8.4 The Customer agrees to follow any aftercare advice given by the Company, including instructions not to walk on carpets or use upholstery until fully dry.
9. Complaints and Rectification
9.1 Any complaint or concern about the services must be reported to the Company as soon as reasonably practicable and in any event within 48 hours of completion of the work.
9.2 The Customer must give the Company a reasonable opportunity to inspect the issue and, where appropriate, to carry out remedial work.
9.3 If after inspection the Company accepts that the services did not meet the required standard, it may at its discretion provide a re-clean of the affected area or offer a partial refund. This will be the Customer’s sole and exclusive remedy, subject to the limitation of liability provisions in these Terms and Conditions.
10. Liability and Limitations
10.1 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded under applicable law.
10.2 Subject to clause 10.1, the Company’s total liability to the Customer in respect of any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the price paid or payable for the specific service giving rise to the claim.
10.3 The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity or loss of use, arising out of or in connection with the services.
10.4 The Company will not be responsible for pre-existing damage, wear, fading, shrinkage, colour loss, loose fibres, fraying, weak seams or defects caused by the age or condition of the carpet, upholstery or flooring.
10.5 Some materials are not suitable for wet or chemical cleaning. The Customer is responsible for checking manufacturers care instructions and for notifying the Company of any known restrictions. The Company accepts no liability where cleaning has been carried out in accordance with the Customer’s instructions or where risks have been explained to the Customer prior to commencing work.
10.6 The Company shall not be liable for any damage arising from the failure of the Customer to follow aftercare advice, including but not limited to using carpets or upholstery before they are dry or moving heavy furniture across freshly cleaned surfaces.
11. Health, Safety and Environmental Compliance
11.1 The Company will take reasonable steps to operate safely at the Premises and to comply with applicable health and safety requirements.
11.2 The Customer must notify the Company of any health and safety risks at the Premises, including loose floor coverings, exposed wiring, slippery surfaces or hazardous substances.
11.3 Certain cleaning products and processes may not be suitable for individuals with allergies, respiratory conditions or sensitivities. The Customer is responsible for advising the Company of any such concerns and for ensuring that vulnerable persons are kept away from the working areas.
12. Waste Management and Regulatory Compliance
12.1 The Company will handle and dispose of any waste generated in the course of its services in accordance with applicable waste management and environmental regulations.
12.2 Any waste generated from cleaning activities at the Premises will be managed responsibly. Where possible, the Company will minimise environmental impact by using approved products and disposal methods.
12.3 The Customer must not request or permit the Company to dispose of hazardous or controlled waste unless this has been expressly agreed and the Company holds the necessary authorisations and arrangements to do so.
12.4 If the Customer requires the removal of significant quantities of waste or items beyond normal cleaning residues, this may be subject to additional charges and separate terms.
13. Insurance
13.1 The Company maintains insurance cover appropriate for its business activities, including public liability insurance to a level it considers reasonable.
13.2 The Customer is responsible for maintaining appropriate insurance for their own property and contents. The Company’s insurance is not a substitute for household, commercial or contents insurance held by the Customer.
14. Privacy and Data Protection
14.1 The Company may collect and process personal data about the Customer in order to provide the services, manage bookings, process payments and handle enquiries.
14.2 The Company will take reasonable steps to keep personal information secure and to use it only for legitimate business purposes in accordance with applicable data protection laws.
15. Amendments to Terms and Conditions
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.
15.2 Updated Terms and Conditions may be made available to Customers via the Company’s usual communication channels.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the law of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under this Agreement without the prior written consent of the Company.
17.4 No person other than the Company and the Customer shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any term of this Agreement.
17.5 These Terms and Conditions, together with any written confirmation of booking or quotation issued by the Company, constitute the entire agreement between the parties and supersede any previous understandings or agreements relating to the services.
